Luke Jodice
Software Engineer
Hello
Welcome to my portfolio!
My name is Luke Jodice.
Thank you for visiting my Portfolio!
Please feel free to checkout the different pages on this site to get a better understanding of who I am as a Programmer and Overall Tech-head
Projects
Some Notable Projects:
Trivily
Typescript | Next.js | Postgres
Chronological Historical Event Puzzle Game. Allows for historical knowledge to be checked daily and be able to share your score with your friends
Gitfast
Python | Bash
A tool that was created to help push code for small projects easier and quicker and with build in UI that can help the process of commiting code without having to go to the terminal
Link to Github Repo
Experience
My current position:
Technical Support Representative
Quickbase•December 2023 - Current
Troubleshooting • Documentation • Splunk
- Consistently resolved 200+ technical cases/month (top 3 rep on team for 10+ consecutive months) via phone, email, and chat—troubleshooting workflows, integrations, and user permissions with an 80%+ first-contact resolution rate.
- Achieved 90%+ CSAT by resolving complex platform issues (formula errors, API integrations, data management) with accurate, timely solutions.
- Reduced diagnostic time by 50%+ by leveraging Splunk log analysis to pinpoint root causes of system errors, API failures, and performance bottlenecks.
- Minimized customer downtime during releases by staying ahead of product updates and trends, enabling proactive support and training.
- Documented and tracked customer interactions, problems, and resolutions in the support system to improve knowledge base accuracy.
- Collaborated with cross-functional teams to escalate and resolve critical technical issues efficiently.