Luke Jodice
Software Engineer
Hello
Welcome to my portfolio!
My name is Luke Jodice.
Thank you for visiting my Portfolio!
Please feel free to checkout the different pages on this site to get a better understanding of who I am as a Programmer and Overall Tech-head
Projects
Some Notable Projects:
Trivily
Typescript | Next.js | Postgres
Chronological Historical Event Puzzle Game. Allows for historical knowledge to be checked daily and be able to share your score with your friends
Gitfast
Python | Bash
A tool that was created to help push code for small projects easier and quicker and with build in UI that can help the process of commiting code without having to go to the terminal
Link to Github Repo
Experience
My current position:
Senior Tier 1 Technical Support Representative
Quickbase•July 2025 - Current
Troubleshooting • Documentation • Splunk
- Deliver Core Tier 1 Support: Perform standard troubleshooting, issue resolution, and customer assistance in alignment with Tier 1 support protocols.
- Facilitate Issue Resolution: Drive case progress through collaborative stand-up meetings and targeted one-on-one consultations where there is the opportunity to troubleshoot complex technical issues, define root causes, and establish clear next-step actions for resolution.
- Mentor Junior Team Members: Provide formal mentorship and shadowing opportunities to onboard and develop new support representatives.
- Manage Case Escalation: Proactively identify cases requiring advanced intervention and provide seamless support during escalation or handover processes.